Returns & Refunds

Changed your mind

You have 7 days from delivery to return an item you have changed your mind about, as long as it is unused and still in its sealed retail packaging. We refund the price of the item; the delivery fee is not refunded, and you cover the cost of getting it back to us.

Wrong item delivered

If we send you the wrong product, tell us within 48 hours. We collect it at our own cost and deliver the correct item as a priority. You pay nothing extra.

Faulty on arrival

If a device is faulty when it arrives, tell us within 7 days. We collect it, test it, and replace it. If we have no replacement in stock you get a full refund including the delivery fee.

What we cannot accept back

• Items with a broken factory seal, unless they are faulty.
• Screen protectors and cases once the packaging is opened.
• Memory cards, flash drives and other data media once opened.
• Software and digital game codes once revealed.
• Any item with physical or liquid damage.
• Items bought more than 7 days ago - these fall under the warranty instead.

How refunds are paid

Refunds go back the way you paid:

• Mobile money - returned to the number that paid, usually within 3 working days.
• Cash on delivery - by mobile money to the number on the order, or in cash at our shop.

Starting a return

Call or WhatsApp us with your order number. Do not send anything back before speaking to us - we need to arrange collection, and an unannounced delivery can go missing.