Warranty

Every product we sell carries a warranty. The exact length is shown on each product page, under Warranty, and printed on your invoice.

Typical warranty periods

• New phones and tablets - 1 year manufacturer warranty.
• New laptops - 1 year manufacturer warranty.
• Televisions - 2 years, including the panel.
• Accessories - 6 to 18 months depending on the brand.
• Refurbished devices - 6 months, honoured directly by us.
• Consumables - screen protectors, cases and cables carry no warranty against physical damage.

What is covered

Manufacturing defects and component failure under normal use. That includes a battery that will not hold charge, a screen that develops dead pixels on its own, a port that stops working, or software faults present from new.

What is not covered

• Physical damage: cracked screens, bent frames, crushed ports.
• Liquid damage, unless the device is rated water resistant and failed within that rating.
• Damage from an unapproved charger or a power surge.
• Devices opened or repaired by somebody else.
• Normal battery wear over time.
• Loss or theft.

How to claim

1. Call or WhatsApp us first - many problems are settings, and we can often solve them in a few minutes.
2. If it needs a repair, bring the device to our shop with your invoice, or send it with a rider.
3. We inspect it, usually within 48 hours.
4. If it is a covered fault we repair or replace it. If the fault cannot be repaired and the device is under 14 days old, we replace it outright.

Back up your data first. A repair often means wiping the device, and we cannot recover photos or messages for you.