FAQ

No. You can check out as a guest with just your name, phone number and delivery address. An account is only useful if you want to see your order history and save addresses for next time.

Yes. Every product page has an "Order via WhatsApp" button that sends us the product, the option you chose and the price, so there is no confusion about what you want.

All our new stock comes from authorised distributors and arrives in a sealed retail box. When something is refurbished we say so in the product title, on a badge on the product image, and on your invoice. You are welcome to inspect anything at our shop before paying.

M-Pesa (Vodacom), Airtel Money, Mixx by Yas (Tigo) and Halopesa. Choose Mobile Money at checkout, enter the number that should pay, and a prompt will come to that phone. Enter your PIN and the order is confirmed within seconds.

Wait about thirty seconds first - the network is sometimes slow. If nothing arrives, press "Jaribu tena" on the waiting screen to send it again, and check that the number you typed is the one registered for mobile money. You can also switch to Cash on Delivery without losing the order.

Yes, in every region we deliver to. Please have the exact amount ready - our riders carry very little change for their own safety.

Within Dar es Salaam: the same day for orders placed before 3pm, otherwise the next morning. Arusha, Dodoma and Morogoro: one to two days. Mwanza and Mbeya: two to three days. The exact estimate for your area is shown at checkout once you pick your region.

Within Dar es Salaam it is between TSh 3,000 and TSh 6,000 depending on the district, and free on orders over TSh 150,000. Up-country regions are between TSh 9,000 and TSh 14,000, and free over TSh 400,000 to TSh 500,000 depending on the region.

Yes. Open the box and confirm the item is correct and undamaged while the rider is still there. Once the rider leaves, a wrong or damaged item falls under our returns policy instead, which takes longer to sort out.

Use the <a href="/track">order tracking page</a> with your order number and the phone number you used. If you have an account, your orders are listed under My Account. We also send you an email at each stage, if you gave us an address.